At KOAAH, we are committed to protecting the privacy of our customers and website visitors. This statement outlines our use of cookies and how we handle personal information provided to us.

 

USE OF COOKIES

KOAAH uses cookies to improve your experience on our website. Cookies are small files placed on your computer or device when you visit our website. 

 

We use the following types of cookies:

• Strictly necessary cookies: These cookies are essential for the operation of our website. They include, for example, cookies that enable you to use our shopping cart or log into your account.

• Analytical/performance cookies: These cookies allow us to recognise and count the number of visitors to our website and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

• Functionality cookies: These cookies are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).

• Targeting cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can block or delete cookies by changing the settings in your browser. However, please note that if you choose to disable cookies, some features of our website may not operate properly.

 

COMMUNICATION PREFERENCES

You can manage your communication preferences for newsletters or promotional emails by following the unsubscribe link in any email you receive from us or by updating your preferences within your account settings. Please note that you may still receive transactional or account-related communications from us.

 

COLLECTION AND USE OF PERSONAL INFORMATION 

We collect personal information from you when you create an account, purchase, sign up for our newsletter, or contact us with a query. This information may include your name, email address, shipping address, and phone number.

 

We use this information to:

• Process your orders and deliver your purchases

• Provide you with information about our products and services

• Send you our weekly newsletter

• Improve our website and services

• Prevent fraud and ensure the security of our website

We will never sell or share your personal information with third parties for marketing purposes without your consent.

 

MEMBERSHIPS

In the future, we may offer memberships to our customers. If you choose to become a member, we may collect additional personal information to provide exclusive content, offers, and other benefits. We will only use this information to provide you with the membership services you have signed up for.

 

COMMUNITY AND MEMBER-GENERATED CONTENT

By sharing content within our community area, you grant KOAAH a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, and display your content to provide and promote our services. You are solely responsible for any content you post, and we reserve the right to remove any content that violates our community guidelines or terms of service.

 

DATA RETENTION

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this privacy policy unless a longer retention period is required or permitted by law. The criteria used to determine the retention period include:

• The nature and sensitivity of personal data

• The potential risk of harm from unauthorised use or disclosure of the data

• The purposes for which we process the data, and whether we can achieve those purposes through other means

• Applicable legal, regulatory, tax, or accounting requirements

 

Once the retention period has expired, we will securely delete or anonymise your data. Please note that we may retain anonymised or aggregated data for research, analytics, or statistical purposes, as this data cannot be used to identify individuals.

 

DATA SHARING

We may share your data with third-party service providers, business partners, or other entities in the following circumstances:

• Service providers: We engage third-party companies or individuals to perform services on our behalf, such as website hosting, payment processing, data analysis, customer support, and marketing assistance. These service providers have access to your data only to the extent necessary to perform their functions and are obligated to maintain the confidentiality and security of the data.

• Legal requirements and compliance: We may disclose your data if required to do so by law, court order, or other legal processes, such as to comply with a subpoena or in response to a valid request from law enforcement authorities.

• With your consent: We may share your data with other third parties with your explicit consent, such as when you choose to connect your KOAAH account with a social media platform or other online services.

We ensure that all data sharing is conducted in compliance with applicable data protection laws and take appropriate measures to safeguard your personal information when it is shared with third parties

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YOUR RIGHTS

You have the right to access and update your personal information, as well as the right to request its deletion. You can do so by contacting us at hello@koaah.com

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If you have any questions about this Cookie and Privacy Policy, please feel free to contact us.

 

CHANGES TO THE POLICY

We reserve the right to make changes to the policy and inform users that they should check it periodically for updates.