These are the terms and conditions (hereinafter referred to as the "Terms") for KOAAH's website, outlining the agreement between KOAAH (hereinafter, "Us"/"We") and you (hereinafter, "You"/"Your"/"Customer"). By using KOAAH (hereinafter, "site" or "KOAAH") and placing an order, you agree to these Terms and other applicable terms and conditions. Please read and understand the Terms before using our site and placing an order. By using our site, you also assume responsibility for anyone accessing KOAAH through your internet connection, ensuring they are aware of these terms, agree to them, and comply with them.
The presence of products and/or services on KOAAH does not guarantee their availability at all times. In case of supply issues or unforeseen circumstances, we reserve the right to discontinue any product(s), offer(s), or service(s) without prior notice. While we make reasonable efforts to provide accurate images, we cannot guarantee the exact appearance of products and are not responsible for third-party information provided on the site.
GENERAL CONDITIONS
1.1 KOAAH reserves the right to modify or change these Terms without prior notice. We encourage customers to review the Terms regularly to stay informed of any changes.
1.2 Information on KOAAH is protected by marketing legislation and intellectual property laws, and it cannot be used or duplicated without prior written consent from KOAAH. This includes all company names, trademarks, product names, images, graphics, design, layouts, and information about products and services.
1.3 At KOAAH, we strive to provide an exceptional online customer experience. By using our site, you agree to:
(i) Refrain from posting any comments that are abusive, defamatory, unlawful, sexist, racist, obscene, or potentially offensive.
(ii) Avoid using aggressive or abusive language, or threatening, harassing, or abusing any person, including KOAAH users.
(iii) Not corrupt the site with information that may cause it to malfunction, or employ harmful features such as viruses, worms, bots, crawlers, or similar elements.
(iv) Not redistribute or promote content that may harm our business, products, or services.
We reserve the right to close the account or restrict site access for any user who violates these provisions or any other Terms.
1.4 By placing an order, signing up for our membership, or subscribing to our newsletter, you confirm that you are at least 18 years old and legally capable of entering into binding contracts.
PRICING
2.1 Product prices displayed on KOAAH are in GBP and do not include delivery or shipping fees. These charges will be provided during checkout, and you can find additional information here. While we aim to keep delivery and shipping fees consistent, variations may occur due to differences in size, weight, and other factors.
2.2 Prices shown exclude VAT and other applicable sales taxes. Orders shipped outside the UK may be subject to duties and taxes, which are your responsibility to pay. Please consult your local customs office if your delivery is being sent outside the UK.
2.3 In the event of an incorrect product price, we will notify you using your most current contact details and wait for your approval to amend the price before proceeding with the order. You may choose to reconfirm or cancel the order. If we cannot reach you, the order will be cancelled, and you will receive a refund via the original payment method if we have already processed the payment. We are not obligated to sell products at an incorrect price, even if an order confirmation has been sent.
2.4 We offer Klarna as a payment option. If you select this method, please note that additional terms between you and Klarna will apply. Please visit the Klarna website for further information.
PLACING AN ORDER
3.1 The Site terms have been created to establish a legally binding agreement between KOAAH and You, aimed at safeguarding your rights as a valued customer and our rights as a business.
By placing an order, You acknowledge that You have read, understood, and agreed to our Terms & Conditions, Returns Policy, and Cookies & Privacy Policy.
3.2 When placing an order on our site, You agree to:
(i) Use our website solely for legitimate orders and inquiries.
(ii) Refrain from making any false, speculative, or fraudulent orders. If we suspect such an order, we reserve the right to cancel it and notify the appropriate authorities.
(iii) Provide accurate contact details, including email and postal addresses, acknowledging that we may use these if necessary (see our Privacy Statement). Failure to provide complete information may result in an incomplete order.
3.3 No contract for any product will exist between You and KOAAH until we accept your order. You will receive an email confirmation after placing an order and a shipping confirmation once the order is dispatched. Your order will be sent to the address provided by You.
KOAAH is not responsible for incorrect shipping details, contact information and email addresses provided by You. If notified before dispatch, we will attempt to correct the information, but this may not always be possible. You understand and agree that any inaccurate information may lead to an inability to cancel the order, receive the order in its entirety, or receive a refund or replacement.
3.4 While we make every effort to process all orders, exceptional circumstances may require us to refuse an order even after confirmation has been sent. We reserve the right to do so at our discretion.
3.5 KOAAH reserves the right to decline bulk purchase orders.
3.6 If we cannot fulfil your order, we will inform you promptly, and you will be refunded using the same payment method if we have already processed the payment.
CUSTOMER DETAILS
4.1 When placing an order or registering for an account on KOAAH, You will be required to provide personal information. You confirm that the provided information is accurate and agree that You are responsible for any errors in the information. Please refer to our Cookies & Privacy Policy for more details on how we process and store your data.
4.2 You are responsible for ensuring that only You use your login details and that your username and password are kept safe and secure. If You suspect an unauthorised person has obtained access to your login details, You must promptly notify KOAAH.
4.3 You are responsible for any purchases made using your login details. If You suspect any unauthorised purchases have been made with your account, You must notify KOAAH promptly, before we have dispatched the item. Failure to do so may result in KOAAH being unable to reimburse you for the item or the money.
4.4 KOAAH reserves the right to block access to your customer account if we suspect You have violated these Terms and Conditions.
DELIVERY
5.1 For all digital orders, you will receive a link with details on how to access the digital product.
5.2 Once your order is confirmed, you will receive an email confirmation as proof of purchase.
WITHDRAWAL OF ORDER
6.1 While we make reasonable efforts to update information on our site, we cannot guarantee that our site is accurate, complete, or up-to-date, including typographical errors and inaccuracies related to promotions, offers, product descriptions, pricing, and availability. We reserve the right to cancel the order at any time before shipping.
6.2 KOAAH provides various services, and each service has its own policies and terms for cancellations or orders. These terms will be displayed on the respective service page, so please review them carefully.
REFUNDS/RETURNS
7.1 Digital products are non-refundable, and you will not be entitled to cancel, receive a refund, or request a replacement for such orders.
7.2 You may cancel a service up to 24 hours before it commences to receive a refund. However, please note that some services may have specific refund and cancellation policies, which will be displayed on the respective service page. Please review these policies carefully. Once a service has started, you will not be eligible for a refund.
SPECIAL OFFERS
8.1 KOAAH may offer special deals and promotions on the Site, which are only valid for a limited time or until the products are sold out. KOAAH reserves the right to withdraw or terminate any special deals and promotions at any time without prior notice.
8.2 KOAAH is not obligated to sell any product/service(s) at the special offer or promotion price after the period has ended or KOAAH has withdrawn the offer or promotion.
8.3 KOAAH may provide specialised promotions or special deals to select customers (e.g., customers celebrating their birthday or part of the KOAAH community). However, KOAAH is not obligated to extend these offers or promotions to customers who do not meet the specific terms and conditions of each promotion or special deal.
8.4 Only one special deal, promo, or discount code can be used at a given time and may only be used once, depending on the specific terms and conditions of the deal, promo, or promotion.
8.5 Please note that the value of any promo, discount codes, or special deals used at the time of purchase will not be refunded if you return the order.
CONTENT DISCLAIMER
9.1 The content and information on KOAAH's platform is designed for educational, informational, and entertainment purposes only. It should not be construed as professional advice, including medical advice. You should seek independent professional advice before relying on or taking action based on any content or information available through our services. If you have health concerns, consult a healthcare professional. Do not disregard medical advice because of information on KOAAH. Use of content provided through KOAAH is at your own risk.
9.2 KOAAH's platform is not intended for medical or counselling care, including psychiatry, psychology, psychotherapy, or providing health care treatment, instructions, diagnosis, prognosis, or advice. KOAAH makes no warranties regarding the accuracy, completeness, or appropriateness of its content.
INTELLECTUAL PROPERTY
10.1 You understand and agree that all intellectual property rights, such as trademarks, copyrights, and content, remain the property of KOAAH and its subsidiaries or licensors. Any use of KOAAH's content, including but not limited to copying or storing such content for personal use is prohibited without written permission from KOAAH.
UNFORESEEN CIRCUMSTANCES
11.1 KOAAH shall not be liable for any delay or failure to perform resulting from events outside its reasonable control, such as natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labour, or materials.
11.2 If an unforeseen circumstance or event occurs that affects KOAAH's performance of its obligations under these Terms:
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KOAAH will notify you as soon as reasonably possible.
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KOAAH's obligations under these Terms will be suspended, and the time for performance will be extended for the duration of the unforeseen circumstance.
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You may cancel the Services affected by an unforeseen circumstance if it continues for more than 30 days.
CONTACT
12.1 If you have any questions, complaints, or claims regarding KOAAH, please contact us at hello@koaah.com. We will do our best to address your concerns. If you feel that your concerns have not been fully addressed, please let us know, and we will investigate the matter further.
SEVERABILITY
13.1 If any part of this agreement is found to be invalid or cannot be enforced, it will be reinterpreted to align with the original intentions of the involved parties as closely as possible. The rest of the agreement will remain valid and enforceable.
ENTIRE AGREEMENT
14.1 This agreement constitutes the entirety of the understanding between the parties involved, regarding the subject matter. It supersedes and combines all previous discussions and agreements related to the subject matter.